FAQ’s

What days are you open?

New Leaf Psychology is located in Richmond, Victoria and is open Monday to Saturday with a wide range of appointment times.  Please call (03) 9427 0007 to book an appointment or click here admin@newleafpsychology.com.au to send us an email.

How long are appointment times?

Appointments are one hour in length.

Do I need a referral?

No, a referral is not necessary to see a psychologist at New Leaf Psychology.  However, if you are wishing to access a Medicare rebate you will require a referral from a GP.  Please bring this referral on the day of your appointment or have it faxed to the clinic (click on contacts for fax number) – as we cannot process the claim without the referral.

I have been seeing another psychologist under a Mental Health Care Plan – can I use the remaining sessions with a psychologist from New Leaf Psychology?

Yes, you are able to use your remaining sessions but you will need to discuss this new arrangement with your GP.

Is there parking available?

Yes, there is 1hr and 2hr on-street parking available in Brighton Street and Swan Street.  There is also car parking behind the building.

Are you close to public transport?

Yes, trams 78, 79 on Church Street (Stop 57) and tram 70 (Stop 11) on Swan Street.  Train access is best at East Richmond Station which is the Glen Waverly line.

Can I bring my partner?

Sure, whatever you feel most comfortable with?

Can I claim through my private health insurance?

There are many health insurance funds that do offer some level of coverage and each of these vary in the amount that can be claimed but also in what information you will be required to obtain from your psychologist.  We recommend you consult your health fund and see what your entitlements may be and also what specific information you will be required to obtain from your psychologist.

What do I do in the case of an emergency?

While we do work with individuals experiencing significant distress and those you experience suicidal thoughts we are not equipped for 24hr crisis intervention.

If you or someone you know is experiencing feelings of wanting to harm your/themself, others or kill your/them self it is VITAL that you contact your psychologist (if you currently have one), GP, contact Life Line on 131 114 or click on this link Suicide Line.  You can also attend the emergency department at your closest hospital.  There will be someone there who can and wants to help you.